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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alberta Dawe

March 17, 2026

5  out of  5
rating by Alberta Dawe
"Aidan L, At State Farm is super great with helping me understand what I wanted & different options, not pushy at all, He’s very pleasant & Patient. The process of switching ins companies was So easy. Thank you 🙏 so much"
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Daniel Dixon

March 17, 2026

5  out of  5
rating by Daniel Dixon
"Great customer service and always helpful and informative with my policies"
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Andrea Hofstetter

March 11, 2026

5  out of  5
rating by Andrea Hofstetter
"All staff that I have worked with are friendly and knowledgeable. I also never feel like I’m being sold to."
We responded:
"Thank you so much for the kind review Andrea! We really enjoy the chance to get to work with you!"
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Pat Loder

March 9, 2026

5  out of  5
rating by Pat Loder
"Everyone at State Farm, Jacob Pratt office are great and kind to work with!!!!!"
We responded:
"Thank you so much for the kind review Pat! It’s easy to be kind when our customers are amazing!"
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Marvin Collins

March 9, 2026

5  out of  5
rating by Marvin Collins
"Rebecca @ Statefarm reached out to me when I was shopping for Auto Insurance and assured me cheaper rates everything was transparent and legit no surprises at renewal time . Kudos to you girl and your honesty."
We responded:
"Thank you so much for the kind review Marvin! We appreciate the chance to help!"
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Joe

March 5, 2026

5  out of  5
rating by Joe
"Great agent, great staff. Always attentive of my insurance needs. Would highly suggest using Jacob and State Farm!"
We responded:
"Thank you so much for the kind review Joe! Thank you for giving us the chance to help!"
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Justa Guy

March 3, 2026

5  out of  5
rating by Justa Guy
"Jacob is really good to work with, as a returning customer he really helped me out!"
We responded:
"Thank you so much for the kind review!"
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mike crowell

March 2, 2026

5  out of  5
rating by mike crowell
"Katie at the State Farm office was responsive, polite and helpful. Thanks."
We responded:
"Thank you so much for the kind review Mike! It has been great working with you the last few years!"
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Sherry Duncan

February 23, 2026

5  out of  5
rating by Sherry Duncan
"I appreciate the communication to keep me informed of changes. The latest was a decreased premium. Yeah!"
We responded:
"Thank you so much for the kind review Sherry! "
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Levi Moore

February 17, 2026

5  out of  5
rating by Levi Moore
"Personable staff who care."
We responded:
"Thank you so much for the kind review Levi! We are thankful to be able to help!"
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Corey Schertz

February 13, 2026

5  out of  5
rating by Corey Schertz
"Makayla was extremely helpful, not only was able to save us a lot of money but was also able to get us way better coverage! Highly recommend these guys, they know what they’re doing! Their customer service is top notch!"
We responded:
"Thank you so much for the kind review Corey! We’re excited Jordan was able to save you money AND improve your coverage!"
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Angie

February 12, 2026

5  out of  5
rating by Angie
"Mikayla helped me add my Son to our family policy since he is moving back home for awhile to save $ 😊 She made the process so easy and smooth, I highly recommend this team for your insurance needs!"
We responded:
"Thank you so much for the kind review Angie! We’re always happy to help!"
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Marsha Roberts

February 6, 2026

5  out of  5
rating by Marsha Roberts
"One on one experience in office with Jacob for initial visit was excellent. Knowledgeable and courteous staff. Options reviewed for appropriate policies needed for home and auto. Pricing and policies definitely better fit than current company. Nice to actually talk in person to an agent."
We responded:
"Thank you so much for the kind review Marsha! We’re excited to take care of you!"
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Andrea Plummer

January 29, 2026

5  out of  5
rating by Andrea Plummer
"Jordan with Jacob’s team helped me lower my rate by switching! Not only did he save me money, he was so flexible with my teacher schedule and worked around when I was available to talk. Jordan was extremely considerate, personable and professional! Jordan and State Farm for the win!"
We responded:
"Thank you so much for the kind review Andrea! We are so glad Jordan was able to help!"
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Bekah Holder

January 29, 2026

5  out of  5
rating by Bekah Holder
"My agent's office is very helpful and responsive!"
We responded:
"Thank you so much for the kind review Bekah! We are always happy to help!"
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Scott Halbert

January 28, 2026

5  out of  5
rating by Scott Halbert
"My wife and I bought our first house and Jake was extremely helpful in getting us set up for the coverage we needed, while also shooting us straight on what we don’t. We saved a bunch vs competitors. The drive safe app saved us a couple hundred on auto as well. Highly recommend!"
We responded:
"Thank you so much for the kind review Scott! We’re excited to work with you!"
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Jeffrey Bruce

January 24, 2026

5  out of  5
rating by Jeffrey Bruce
"Always friendly and very helpful whenever I reach out"
We responded:
"Thank you so much for the kind review Jeff! So glad we were able to help!"
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Doug Holland

January 23, 2026

5  out of  5
rating by Doug Holland
"Nice visiting with Jordan. He was very thorough and helpful."
We responded:
"Thank you so much for the kind review Doug! We are so glad Jordan could help!"
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Logan Sylvester

January 18, 2026

5  out of  5
rating by Logan Sylvester
"Elizabeth, Jacob and the team are wonderful! They helped me so much, I'm so thankful for this team and their knowledge. Would recommend to anyone looking for a cheaper price and great customer service!"
We responded:
"Thank you so much for the kind review Logan! We are glad Elizabeth was able to help!"
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Rae Marquart

January 18, 2026

5  out of  5
rating by Rae Marquart
"Elizabeth was incredibly helpful and professional during my consultation. I very much appreciate her!"
We responded:
"Thank you so much for the kind review Rae! We appreciate the chance to work with you!"
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Meghan G

January 18, 2026

5  out of  5
rating by Meghan G
"Elizabeth was so friendly knowledgeable and supportive of all our dynamic needs. We absolutely feel like we are in the best hands with Jacob Pratt and his team."
We responded:
"Thank you so much for the kind review Meghan! We will do our very best to take care of you!"
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Lela Allen

January 15, 2026

5  out of  5
rating by Lela Allen
"I received a very nice message from Jordan at State Farm and when I returned his call, Jacob answered the phone and took care Of all my insurance needs for my vehicle. It was very pleasant to talk with. Jacob was Very helpful and signing up my neighbor while I had him on the phone. I really appreciated everything they did for me and the timely manner in which they got my information in the system and got me covered the same day! Thank you, Jacob and Jordan for reaching out to me."
We responded:
"Thank you so much for the kind review Lela! We are so glad that we were able to help!"
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Liz Ginther

January 12, 2026

5  out of  5
rating by Liz Ginther
"We’ve been with Jacob Pratt’s State Farm office for many years. The staff is very helpful and always professional, and they’ve saved us a bunch of money over the years. Highly recommend this State Farm office!!"
We responded:
"Thank you so much for the kind review Liz! We feel lucky to have had the chance to help these past few years!"
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Roxeanne Thorman

December 30, 2025

5  out of  5
rating by Roxeanne Thorman
"Jordan is very knowledgeable and extremely helpful. We were able to save hundreds of dollars a year. Highly recommend!!"
We responded:
"Thank you so much for the kind review Roxanne! We are excited for the chance to work with you!"
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Jenna Bishop

December 17, 2025

5  out of  5
rating by Jenna Bishop
"I always have a great experience working with Jacobs office! Most recently Jordan! He was so easy to talk to, very knowledgeable, and took the time to walk me through my options without making things confusing or overwhelming. I never felt pressured, and he was quick to answer all my questions. The whole process was smooth and stress-free, and I feel really confident with the coverage I have. I’d definitely recommend this office to anyone looking for an insurance agent they can trust."
We responded:
"Thank you so much for the kind review Jenna! We love working with you!"